Since the 1978 aviation industry in the United States to lift economic control, American Airlines ( "American Airlines") has been the nation's largest and one of the most profitable airlines. The success of American Airlines, from the CEO Rob Conan Doyle and management team have taken a series of strategies, such as the development of the industry's best information systems and effective marketing strategies (such as regular passenger flight mileage discount program) , High-quality customer service and the pursuit of the cost will be minimal enthusiasm.
American Airlines American Airlines is the industry's cost-effective standard-bearer, to replace their modern, short-range and more fuel-efficient aircraft, the development of the axis-spoke route structure to reduce overhead costs and increase the density of each flight's seats in order to increase operating income through labor contracts and Two-tier wage structure in order to reduce labor costs, but also tried every means to cut fuel and other non-labor cost changes.
To save money, American Airlines could be on the plane only on behalf of the American Airlines logo painted red, white and blue stripes, not any addition to painting, which not only reduces the amount of paint and save fuel costs. Do not paint because of a DC-10 about 400 pounds can reduce the weight of each aircraft in order to make the annual fuel savings of about 12,000 U.S. dollars.
By the mid-1980s, the American Airlines plane in each converted on a lighter seats will be replaced by a metal cart to strengthen steel carts, used for smaller pillows and blankets, first-class in China The use of light containers. It adopted a change in each aircraft in-house and at least reduce the weight of 1500 pounds, so that every American Airlines plane made an annual savings of at least 22,000 U.S. dollars.
In pursuit of cost minimization, Conan Doyle and his management team has done exhaustive. On one occasion, on board flights in the United States, Conan Doyle will not eat the lettuce into a plastic bag, and then to be responsible for the meals on board in charge, ordered to "reduce the weight of salad for dinner!" His command this Was executed, he was also not satisfied, ordered the passengers out of each salad in a black olives! Way down, he was able to save each year American Airlines 70,000 U.S. dollars.
To save money, or even Conan Doyle to open the gates to get rid of a dog! In an interview that he was such a description of the matter: "Yes, we have the Caribbean Sea in a warehouse, at the beginning, we employ a People go there to guard all night. Subsequently, we have decided to dispense with this sum of money to put that person fired. Because I wanted to, to observe the warehouse into a dog can play the same result. We have to do, really effective . Another year, I would like to further decrease costs, and this time there is subordinate to remind me: 'We have only dropped by a dog.' I said: 'Why do not you like dogs to the voice of record Ah player? 'We really had to do so, also found that it works, simply because no one will know whether or not there really a dog in a guard. "
Conan Doyle and his company of American Airlines, is "to put at least, was the largest output" model ah! Whatever the boss of a shareholder which, Conan Doyle would like to employ such staff as their manager Because Conan Doyle is absolutely qualified for the job, he not only can the company make a lot of money, but also leave no stone unturned for the province of big companies.
Those who do the core work principles are: to the quickest and most concise way, with minimal time and resources to work to resolve the problems encountered. In other words, is to invest at least, was the largest output!
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